KEY HIGHLIGHTS OF OUR Program :
Appreciate the role of strategic operations planning and skill in constructing and optimising a strategic operations plan.
Understand the key operational levers that can be applied to the management of service operations
Factors applied for proactive management of customer experience.
Understand the relationship between Business Strategy, Operations Strategy, Process Type, Organisation and Control structures the impacts these have on managerial decision making and choices.
Manage service processes with improvement & associated methodologies
Gain an overall understanding of the key operations strategy factors applied to Service Operations.
Understanding Service Operations
Marketing Mix of Services & Service Product Development
Service Operation Infrastructure
Service Process Management
Improving Service Delivery Propositions